Valet Team - complete mobile car valeting

FAQs

Will I need to provide water and electricity?

All of our vans carry water and power on board. this saves you having to prepare anything for us and saves you money on your utility bills too!

Can you polish out scratches?

Yes we can. We have a sister company which deals with all our polishing requirements. Call now to discuss 07747 600908.

Do I need to do anything prior to arrival?

All we ask is that the car is parked in a suitable place for us to get our van near and that we have space to open the doors fully. If you have any child seats, golf clubs of large items in the car, then removing these would be a great help too.

What if I don’t want all of what's included in the options?

We can tailor any option to suit you and your budget. Subject to conditions, we can offer anything from just an exterior wash to just a quick stain removal on a seat – call us now to discuss your specific requirements.

How do I pay you?

We accept all methods of payment. Cash, debit card, credit card, cheques and BACS transfers. Our details can be found at the bottom of each invoice we give you. Here they are again though: SORT CODE XX-XX-XX, ACCOUNT NO XXXXXX.

Where can you valet my car?

As long as were not on the side of a public road or in a council-owned car park, we can pretty much valet your car wherever you are. Work or home are the most common places and as long as we have consent from your workplace to carry out a clean, we can be there!

How often should I get my car valeted if I want a regular service?

Most of our clients have their car cleaned every 4 weeks. We will never pressure you to get it cleaned more than it should and we will always provide you with an honest opinion based on individual usage as to when we think it should be cleaned next.

If your shampooing the carpets and seats, will they be dry after the valet?

As with all wet-vac machines, it will leave a damp to touch surface, depending on how much detergent we need to use – we always try to leave the seats as dry as possible. In the summer months they will obviously dry quicker, but for any case, we always provide you with temporary seat covers so you can use car straight away after valet.

Do I get a discount for booking more than one car?

We feel our prices are very fair and whilst we try to maintain a steady and consistent pricing structure for all, we do recognise and appreciate repeat business, so were always happy to discuss costs for customers booking more than one car.

Do I need to be there while you are cleaning the car?

Over the years we have always built fantastic relationships with our clients and are always trusted with handling a valet whilst their away from home. You can leave the keys with a neighbour or a safe place, we can carry out the work and return them when completed. We are fully insured up to £5m for any work carried out on your car.

Can you get rid of smoke smells and stains?

Yes we can – the full interior option takes care of this, and for more bespoke work we can tailor the valet to focus more on the smell or stain. This usually means deep cleaning of the headlining for cars that have been smoked in.

Terms and conditions

Prices quoted are subject to change dependent on vehicle condition. Whilst our prices are based on dirty vehicles, there are priced according to what we expect the average condition to be. If your vehicle requires that little bit more attention to achieve our standards, we will present you with a choice of an extra charge or a working time up to your budget.

Payments are to be made by cash, cheque or card on completion and sign-off of each vehicle. If you’re an account holder with us, you can pay by BACS transfer within 7 working days of completion.

All work is guaranteed and we offer a free-of-charge callback service for any work not to your level of satisfaction.

We are insured whilst working on your vehicles for up to £1m but we don’t not take responsibility for damaged to vehicles whilst pressure washing and cleaning due to a failed trim part or otherwise pre-existing problems on your vehicle. For example: if we arrive to pressure wash your vehicle and the bumper trim falls off due to a previous accident, we will not be held responsible for replacing the part.